Tony McBride
19/05/2025
Terms & Condition
Terms and Conditions – McBride Coaching Ltd
Trading as Tony McBride – Career Navigation Specialist
Last Updated: September 9, 2025
1. Introduction and Your Agreement
1.1 These Terms and Conditions (“Terms”) govern the services provided by McBride Coaching Ltd, a company registered in England and Wales (Company Number: 16423449), with its correspondence address at Suite 3, 2nd Floor Didsbury House, 748 – 754 Wilmslow Road, Didsbury, Greater Manchester, M20 2DW (“we”, “us”, “our”), trading as Tony McBride – Career Navigation Specialist, to you, the client (“you”, “your”).
1.2 By purchasing or using any of our services, you agree to be bound by these Terms. Please read them carefully.
2. Our Services
2.1 We offer a range of professional career navigation services, including: a. Career Coaching b. CV Coaching c. Interview Coaching
2.2 The services listed above are offered in different tiers (such as Essentials, Premium, and Ultimate) to reflect the level of service required. We also offer comprehensive Career Transformation Packages and can create Bespoke Packages tailored to a client’s specific needs.
2.3 A range of Free Resources are also available on an ongoing basis.
2.4 Full and current details of the services included in each category and tier are available on our website or will be provided to you in a proposal for bespoke work.
2.5 Client Acceptance: We reserve the right to refuse to provide our services to any individual at our sole discretion. A binding contract for services between you and us is formed only when we have formally accepted your order and have received payment in full. We are not required to provide a reason for a refusal to provide services.
2.6 We will provide all services with reasonable care and skill.
3. Client Responsibilities
3.1 You agree to: a. Provide accurate, complete, and truthful information at all times, including in your CV and any other materials you provide to us. b. Provide your existing CV if required for the service. c. Actively participate in coaching sessions and engage with the recommended steps and strategies discussed to achieve your career goals. d. Quality check any work we produce for you (e.g., rewritten CVs) to ensure it is factually representative of your skills and experience before using it. You are responsible for the final content of any documents. e. Understand that any requests for work or support that fall outside the agreed scope of your purchased service package or tier may be subject to additional fees. We will always inform you of any potential additional costs and seek your agreement before proceeding with such work. f. Ensure you have a suitable environment and internet connection for any online sessions. g. Behave in a respectful manner during all interactions with us. We reserve the right to terminate services if your behaviour is deemed abusive, harassing, or otherwise inappropriate (see Clause 10).
4. Fees and Payment
4.1 All fees for our services are listed on our website or will be provided to you in a written quote via email. While our website may display prices in other currencies (such as Euros or Canadian Dollars) for your convenience, the primary currency for all services is GBP (British Pounds Sterling). The final price for any transaction will be based on the GBP value at the time of payment unless explicitly agreed otherwise.
4.2 We reserve the right to change our prices at any time, but any changes will not affect a service that has already been paid for and confirmed.
4.3 Booking and Advance Payment: All services must be paid for in full in advance. You may make a provisional booking for a scheduled session; however, this booking is not confirmed until payment is received. If payment in full is not received within 24 hours of making the provisional booking, the slot will be automatically cancelled and made available to other clients.
4.4 Payment Methods: We accept payment via the following methods: a. Direct Bank Transfer, with details provided on your emailed quote or invoice. b. Online payments via our website, which are processed through our third-party providers including Stripe, PayPal, and Klarna. c. In-person payments via SumUp, where applicable for face-to-face sessions.
4.5 As all services must be paid for in advance, we do not charge late payment fees. We do not require deposits to secure bookings.
5. Cancellation, Rescheduling, and Refund Policy
5.1 Your Statutory Right to Cancel (Cooling-Off Period): a. You have a legal right to cancel your contract with us within 14 days from the day after you make your payment (the “Cooling-Off Period”) and receive a full refund. We extend this policy to all our clients globally as a standard. b. To exercise this right, you must inform us by a clear statement (e.g., an email to contact@tonymcbride.net) within the 14-day period. c. If you request us to begin the performance of services during the Cooling-Off Period and then cancel, you shall pay us an amount that is in proportion to what has been performed. If the service has been fully performed at your request within this period, you will lose your right to cancel.
5.2 Cancellation of Scheduled Sessions by You: a. Outside of the Cooling-Off Period, if you cancel a pre-paid scheduled session with more than 24 hours’ notice, we will offer you a full refund. b. If you cancel a scheduled session with less than 24 hours’ notice, or if you fail to attend (no-show), no refund will be given for that session.
5.3 Rescheduling of Scheduled Sessions by You: a. If you need to reschedule a pre-paid session, you must provide us with at least 24 hours’ notice. b. Rescheduling with less than 24 hours’ notice is at our discretion and may be treated as a cancellation.
5.4 General Policy for Service Packages: a. Once you purchase a package and services have commenced (or the Cooling-Off Period has expired), it is considered a single, bundled service. Except for the specific circumstance in clause 5.5, clients cannot opt out of certain elements for a partial refund.
5.5 Goodwill Refund for Packages upon Job Offer: a. If you accept a new job offer before all components of your package have been delivered, we offer a special goodwill refund policy. b. You must notify us in writing. We will then calculate the value of the undelivered service components, based on the itemised value breakdown provided in your original quote or service agreement. c. You will be offered the choice between: i. Partial Cash Refund: A cash refund of 75% of the value of the undelivered service components. ii. Service Credit: A service credit of 100% of the value of the undelivered service components, valid for 12 months, which can be used by you or gifted to another person.
5.6 Client Dissatisfaction: a. If you are dissatisfied, you must notify us in writing within 30 days. We will work with you in good faith to find a solution, which may include considering a partial or full refund on a case-by-case basis.
5.7 Cancellation by Us: a. Our rights to cancel the service are detailed in Clause 10 (Termination of Services).
6. Confidentiality
6.1 We are committed to maintaining the confidentiality of all personal and sensitive information you share with us.
6.2 We will not disclose your confidential information to any third party without your express prior consent, except if required by law, if there is a serious risk of harm, to prevent serious crime, or when engaging professional advisors who are also bound by confidentiality.
6.3 This obligation of confidentiality shall survive the termination of our services.
7. Data Protection and Privacy
7.1 We collect and process your personal data in accordance with UK data protection legislation.
7.2 Please refer to our separate Privacy Policy (available at https://tonymcbride.net/privacy-policy/) for detailed information on how we handle your data.
7.3 By agreeing to these Terms, you acknowledge that you have read and understood our Privacy Policy.
7.4 When you download free resources, you will be given the option to opt-in to our mailing list. You can unsubscribe at any time.
8. Limitation of Liability
8.1 Our services are designed to support and guide you in your career navigation. However, we make no guarantee, representation, or warranty that you will achieve any specific outcome, such as job placement, promotion, or any particular career advancement, as these depend on many factors beyond our control, including market conditions, employer decisions, and your own skills, efforts, and commitment.
8.2 You are responsible for the accuracy of all information you provide to us and for all decisions you make based on our coaching, recommendations, and information. Any actions taken, or decisions made, based on our services are solely your responsibility.
8.3 Subject to Clause 8.5, our total liability to you for any loss or damage arising out of or in connection with our services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by you for the specific service from which the claim arises.
8.4 Subject to Clause 8.5, we shall not be liable to you for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of opportunity, loss of anticipated savings, loss of earnings, or damage to reputation.
8.5 Nothing in these Terms shall limit or exclude our liability for: a. Death or personal injury caused by our negligence. b. Fraud or fraudulent misrepresentation. c. Any other liability that cannot be excluded or limited by English law.
8.6 We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control (“Force Majeure Event”). This includes, but is not limited to, acts of God, power failure, and internet or telecommunication failures. If a Force Majeure Event takes place, we will contact you as soon as possible and our obligations will be suspended. We will arrange a new date for performance of the services with you after the event is over, where reasonably practicable.
9. Intellectual Property
9.1 All intellectual property rights in any materials provided by us to you (including but not limited to coaching models, worksheets, guides, and templates) shall remain our exclusive property.
9.2 We grant you a limited, non-transferable licence to use these materials for your own personal career development purposes only. You agree not to reproduce, distribute, share, or commercially exploit our materials without our prior written consent.
9.3 Any CV, cover letter, or other document created for you (“Client-Specific Documents”), once paid for, may be used by you for your personal job-seeking activities without restriction.
9.4 We may, with your consent as outlined in our Privacy Policy, use anonymised versions of Client-Specific Documents or case studies for our own training or marketing purposes.
9.5 You warrant that any materials you provide to us do not infringe on the intellectual property rights of any third party.
10. Termination of Services
10.1 Termination by You: You may terminate your engagement with us at any time by written notice. Refunds are governed by Clause 5. You may also terminate if we commit a fundamental breach of these Terms.
10.2 Termination by Us: We reserve the right to terminate our services immediately by written notice if you engage in abusive or harassing conduct, fail to provide necessary information or co-operation, a conflict of interest arises, or if we believe the coaching relationship is no longer productive.
10.3 Consequences of Termination: Upon termination, your right to access services will cease. Clauses on Confidentiality, Liability, IP, and others that by their nature should survive, will continue in effect.
11. Dispute Resolution
11.1 We are committed to resolving concerns amicably. If you have an issue, please contact us at contact@tonymcbride.net. If we cannot resolve a dispute through direct negotiation within 30 days, both parties agree to first attempt to settle the dispute by mediation before resorting to litigation.
12. Governing Law and Jurisdiction
12.1 These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. This does not deprive consumers residing outside England and Wales of any mandatory protection afforded by their local laws.
13. Amendments to These Terms and Conditions
13.1 We reserve the right to amend these Terms by posting the updated version on our website. The date of the last update will be clearly indicated. For substantial changes, we will endeavour to notify our mailing list.
14. Entire Agreement
14.1 These Terms and our Privacy Policy constitute the entire agreement between you and us.
15. Severability
15.1 If any part of these Terms becomes invalid or unenforceable, the remaining provisions shall remain in effect.
16. Waiver
16.1 A failure by us to exercise any right under these Terms shall not constitute a waiver of that right.
17. Notices
17.1 Notices to you will be sent to the email address you provide. Notices to us must be sent by email to contact@tonymcbride.net or by post to McBride Coaching Ltd, Suite 3, 2nd Floor Didsbury House, 748 – 754 Wilmslow Road, Didsbury, Greater Manchester, M20 2DW, United Kingdom.
18. Third-Party Rights
18.1 A person who is not a party to these Terms shall not have any rights to enforce any term of these Terms.
