Terms and Conditions – McBride Coaching Ltd

Trading as Tony McBride – Career Navigation Specialist

Last Updated: May 16, 2025

1. Introduction and Your Agreement

1.1 These Terms and Conditions (“Terms”) govern the services provided by McBride Coaching Ltd, a company registered in England and Wales (company number 16423449), with its correspondence address at Suite 3, 2nd Floor Didsbury House, 748 – 754 Wilmslow Road, Didsbury, Greater Manchester, M20 2DW (“we”, “us”, “our”), trading as Tony McBride – Career Navigation Specialist, to you, the client (“you”, “your”).

1.2 By purchasing or using any of our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with these Terms, you should not use our services.

1.3 We may update these Terms from time to time. The “Last Updated” date at the top of this page indicates when these Terms were last revised. Please see Clause 14 (Amendments to these Terms and Conditions) for more details.

2. Our Services

2.1 We offer a range of career navigation services, including but not limited to:

a. Career Clarity Sessions

b. Career Coaching Subscriptions (paid monthly, non-auto-renewing)

c. One-off Career Coaching Sessions

d. CV/Resume Consultation and Rewriting

e. Interview Training and Mock Interviews

f. Package Deals combining various services (e.g., Career Navigation Package, Career Clarity & CV Consultation, CV Consultation & Interview Coaching, Five Career Coaching Sessions)

g. The Career Navigation Academy (a multi-week programme)

h. Free resources (e.g., Initial Consultation, Job Application Tracker, CV Template, Interview Preparation Guides/Videos, 7 Day Career Navigation Course), which may involve signing up to our mailing list.

2.2 Full details of each service are available on our website (www.tonymcbride.net) or will be provided to you at the time of booking.

2.3 We will provide our services with reasonable care and skill.

3. Client Responsibilities

3.1 You agree to:

a. Provide accurate, complete, and truthful information at all times, including in your CV and any other materials you provide to us.

b. Provide your existing CV if required for the service.

c. Actively participate in coaching sessions and engage with the recommended steps and strategies discussed to achieve your career goals.

d. Quality check any work we produce for you (e.g., rewritten CVs) to ensure it is factually representative of your skills and experience before using it. You are responsible for the final content of any documents.

e. Understand that ad-hoc questions and ongoing advice outside of scheduled sessions or free initial consultations may require an active Career Coaching Subscription or a separate coaching session.

f. Ensure you have a suitable environment and internet connection for any online sessions.

g. Behave in a respectful manner during all interactions with us. We reserve the right to terminate services if your behaviour is deemed abusive, harassing, or otherwise inappropriate (see Clause 10).

4. Fees, Payment, and Subscriptions

4.1 All fees for our services are listed on our website or will be agreed with you in writing for bespoke packages. Prices are subject to change without notice, but changes will not affect services already paid for. All prices will be clearly stated in GBP (British Pounds Sterling) unless otherwise specified.

4.2 All services, including one-off sessions, packages, subscriptions, and the Career Navigation Academy, must be paid for in full and in advance at the time of booking or purchase, unless otherwise agreed in writing (e.g., for invoiced bespoke packages).

4.3 Payments can be made via our online store (which processes payments through Stripe and PayPal) or, for bespoke packages, via bank transfer upon receipt of an invoice.

4.4 Our Career Coaching Subscription is a pre-paid monthly service. It does not automatically renew. We will contact you before the end of your pre-paid month to see if you wish to renew for a further month. There is no minimum subscription term beyond the pre-paid month.

4.5 We do not charge late payment fees as services are pre-paid. If an invoice for a bespoke package is not paid by the due date, we reserve the right to withhold services until payment is received.

4.6 For the Career Navigation Academy, payment is required in full in advance to secure your place. Any early bird pricing is managed via a coupon code and is subject to availability. No deposit is required unless explicitly stated.

5. Cancellation, Rescheduling, and Refund Policy

5.1 Your Statutory Right to Cancel (Cooling-Off Period):

a. If you are a consumer, for services bought online, you generally have a legal right to cancel your contract with us within 14 days from the day after you make your payment (the “Cooling-Off Period”) without giving any reason, and receive a full refund. We extend this policy to all our clients globally as a standard.

b. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., an email to contact@tonymcbride.net) within the 14-day period.

c. If you request us to begin the performance of services during the Cooling-Off Period, and you then cancel, you shall pay us an amount which is in proportion to what has been performed until you have communicated your cancellation, in comparison with the full coverage of the contract. If the service has been fully performed at your request within the Cooling-Off Period, you will lose your right to cancel and will not be entitled to a refund.

5.2 Cancellation of One-Off Sessions (e.g., Career Clarity, CV Consultation, Interview Training) by You:

a. Outside of the Cooling-Off Period, if you wish to cancel a pre-paid one-off session because you no longer wish to proceed, and you provide us with more than 24 hours’ notice before the scheduled start time, we will offer you a full refund.

b. If you cancel a pre-paid one-off session with less than 24 hours’ notice before the scheduled start time, or if you fail to attend a scheduled session (no-show), no refund will be given.

5.3 Rescheduling One-Off Sessions by You:

a. If you need to reschedule a pre-paid one-off session, you must provide us with at least 24 hours’ notice before the scheduled start time. We will endeavour to reschedule your session to a mutually convenient time at no extra charge.

b. Rescheduling with less than 24 hours’ notice is at our discretion and may be treated as a cancellation (see 5.2.b).

5.4 Career Coaching Subscription:

a. The monthly subscription fee is non-refundable once the pre-paid month has commenced. No partial refunds will be given if you decide to stop using the service part-way through a pre-paid month.

b. You can choose not to renew your subscription at the end of any pre-paid month.

5.5 Packages:

a. Once you purchase a package deal and the services have commenced (or the Cooling-Off Period has expired and you have not cancelled), the package is considered a single bundled service. Clients cannot opt out of certain elements of the package for a partial refund. All services within the package will be made available as described.

5.6 Career Navigation Academy:

a. If you cancel your place on the Career Navigation Academy before the Academy start date but after the 14-day Cooling-Off Period has expired, you will receive a 75% refund of the fee paid.

b. Once the Career Navigation Academy has started, no refunds will be given if you choose to withdraw, as per point 5.5.

5.7 Client Dissatisfaction:

a. If you are dissatisfied with a service you have received, you must notify us in writing (email to contact@tonymcbride.net) within 30 days of the service delivery.

b. We will work with you in good faith to understand your concerns and attempt to find a mutually agreeable solution, which may include re-performance of a service element or other appropriate resolution.

c. If, after these efforts, a mutually agreeable solution cannot be reached, we will consider a partial or full refund on a case-by-case basis, depending on the circumstances. This does not affect your statutory rights.

5.8 Cancellation by Us: Please see Clause 10 (Termination of Services).

6. Confidentiality

6.1 We are committed to maintaining the confidentiality of all personal and sensitive information you share with us during coaching sessions and in any documents you provide.

6.2 We will not disclose your confidential information to any third party without your express prior consent, except in the following limited circumstances:

a. If required by law, a court order, or any other legal or regulatory process.

b. If we genuinely believe that you or another person is at serious risk of harm.

c. In certain circumstances, to prevent or detect serious crime.

d. If we engage a professional advisor (e.g., a solicitor or accountant), provided they are also bound by confidentiality obligations.

6.3 This obligation of confidentiality shall survive the termination of our services.

7. Data Protection and Privacy

7.1 We collect and process your personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018,3 and with due consideration for the privacy rights of our global clients.

7.2 Please refer to our separate Privacy Policy for detailed information on:

a. What personal data we collect from you.

b. How and why we use your personal data.

c. The lawful basis for processing your data.

d. How we store and secure your data, including information on data transfers if applicable for our global clients.

e. Your rights regarding your personal data (including rights of access, rectification, erasure, etc.).

f. Our use of cookies on our website.

7.3 By agreeing to these Terms, you acknowledge that you have read and understood our Privacy Policy.

7.4 When you download free resources, you may be asked to consent to join our mailing list and receive our 7-day Career Navigation email course. You can unsubscribe from marketing communications at any time.

8. Limitation of Liability

8.1 Our services are designed to support and guide you in your career navigation. However, we make no guarantee, representation, or warranty that you will achieve any specific outcome, such as job placement, promotion, or any particular career advancement, as these depend on many factors beyond our control, including market conditions, employer decisions, and your own skills, efforts, and commitment.

8.2 You are responsible for the accuracy of all information you provide to us and for all decisions you make based on the coaching, advice, and information we provide. Any actions taken, or decisions made, based on our services are solely your responsibility.

8.3 Subject to Clause 8.5, our total liability to you for any loss or damage arising out of or in connection with our services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by you for the specific service from which the claim arises.

8.4 Subject to Clause 8.5, we shall not be liable to you for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of opportunity, loss of anticipated savings, loss of earnings, or damage to reputation.

8.5 Nothing in these Terms shall limit or exclude our liability for:

a. Death or personal injury caused by our negligence.

b. Fraud or fraudulent misrepresentation.

c. Any other liability that cannot be excluded or limited by English law.

8.6 We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, power failure, internet or telecommunication failures, natural disasters, or pandemic/epidemic (“Force Majeure Event”). If a Force Majeure Event takes place that affects the performance of our obligations:

a. We will contact you as soon as reasonably possible to notify you; and

b. Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event. We will arrange a new date for performance of the services with you after the Force Majeure Event is over, where reasonably practicable (e.g., rescheduling a session).

9. Intellectual Property

9.1 All intellectual property rights in any materials provided by us to you, including but not limited to coaching models, methodologies, worksheets, guides, templates, presentations, and content for the Career Navigation Academy (“Our Materials”), shall remain our exclusive property (McBride Coaching Ltd).

9.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use Our Materials solely for your own personal career development purposes. You agree not to reproduce, distribute, share, sell, or commercially exploit Our Materials or use them to provide services to any third party without our prior written consent.

9.3 Any CV, cover letter, or other document created or significantly rewritten by us specifically for you (“Client-Specific Documents”), once paid for, may be used by you for your personal job-seeking activities without restriction.

9.4 We may, with your prior consent (which would typically be outlined in our Privacy Policy and agreed to by you), use anonymised versions of Client-Specific Documents or case studies based on our work with you for our own training, development, or marketing purposes, provided all personal and identifiable information is removed.

9.5 You warrant that any materials or information you provide to us do not infringe upon the intellectual property rights or any other rights of any third party. You agree to indemnify us against any loss, damage, or claim arising from a breach of this warranty.

10. Termination of Services

10.1 Termination by You:

a. You may terminate your engagement with us at any time by providing written notice. Your rights to any refund will be governed by Clause 5 (Cancellation, Rescheduling, and Refund Policy).

b. For Career Coaching Subscriptions, termination is effectively achieved by not renewing at the end of a pre-paid month.

c. You may also be entitled to terminate this agreement and seek a refund if we commit a fundamental breach of these Terms that we fail to remedy within a reasonable period after you notify us of such breach.

10.2 Termination by Us:

a. We reserve the right to terminate our services to you with immediate effect by giving you written notice if:

i. You commit a material breach of any of these Terms (including, but not limited to, failure to make payment if an invoice for a bespoke package becomes overdue, though most services are pre-paid);

ii. You engage in conduct that we deem to be abusive, harassing, discriminatory, or otherwise inappropriate or offensive towards us or any other client;

iii. You fail to provide necessary information or co-operation required for us to deliver the services, despite reasonable requests;

iv. A conflict of interest arises that cannot be reasonably managed;

v. We believe, in our reasonable opinion, that the coaching relationship is no longer productive or in your best interest.

b. We may also decide to cease offering a particular service or terminate services for our own business reasons. In such a case, if it affects ongoing services you have paid for but not yet fully received, we will provide you with reasonable notice and a pro-rata refund for any undelivered portion of the services.

c. If we terminate due to your abusive or harassing behaviour (Clause 10.2.a.ii), we reserve the right to do so without offering a refund for services already rendered or sessions missed due to such termination. However, we may, at our sole discretion, offer a partial or full refund depending on the circumstances.

10.3 Consequences of Termination:

a. Upon termination for any reason, any outstanding fees due to us shall become immediately payable (if applicable).

b. Your right to access services and any licensed materials (except for Client-Specific Documents as per Clause 9.3) will cease.

c. Clauses that by their nature should survive termination will continue in full force and effect, including but not limited to: Clause 6 (Confidentiality), Clause 7 (Data Protection and Privacy), Clause 8 (Limitation of Liability), Clause 9 (Intellectual Property), Clause 12 (Dispute Resolution), and Clause 13 (Governing Law and Jurisdiction).

11. Dispute Resolution

11.1 We are committed to resolving any concerns or complaints amicably. If you have an issue, please first contact us directly at contact@tonymcbride.net so we can attempt to resolve it.

11.2 If we are unable to resolve a dispute through direct negotiation within 30 days, both parties agree to first attempt to settle the dispute by mediation before resorting to litigation.

11.3 The mediation shall be conducted by a mediator mutually agreed upon by both parties. If the parties cannot agree on a mediator within 14 days, either party may request a mediator be appointed by a recognised mediation provider in the UK.

11.4 If mediation is unsuccessful in resolving the dispute, either party may then commence legal proceedings subject to Clause 13 (Governing Law and Jurisdiction).

11.5 Nothing in this clause shall prevent either party from seeking urgent interlocutory relief from a court if required.

12. Governing Law and Jurisdiction

12.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.

12.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

12.3 If you are a consumer residing outside of England and Wales, this choice of governing law and jurisdiction does not deprive you of the protection afforded to you by mandatory provisions of the consumer protection laws of your country of residence. Where such mandatory provisions are more favourable to you than the provisions of English law, those mandatory provisions shall prevail.

13. Amendments to These Terms and Conditions

13.1 We reserve the right to amend these Terms from time to time by posting the updated version on our website. The date of the last update will be clearly indicated at the top of the Terms.

13.2 For any substantial changes, we will endeavour to notify clients on our mailing list or by other appropriate means.

13.3 Your continued use of our services after any such changes are posted will constitute your acceptance of the new Terms. For services already commenced and paid for, any material changes will typically apply upon renewal or for new service engagements, unless the changes are beneficial to you or are legally required to apply immediately.

14. Entire Agreement

14.1 These Terms, along with our Privacy Policy and any other documents expressly referred to in them, constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to its subject matter.

15. Severability

15.1 If any provision or part-provision of these Terms is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

16. Waiver

16.1 A waiver of any right or remedy under these Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.

16.2 A failure or delay by us to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

17. Notices

17.1 Any notice or other communication given to you under or in connection with these Terms shall be in writing and shall be sent to the email address you provided to us.

17.2 Any notice or other communication given to us under or in connection with these Terms shall be in writing and sent by email to contact@tonymcbride.net or by post to McBride Coaching Ltd, Suite 3, 2nd Floor Didsbury House, 748 – 754 Wilmslow Road, Didsbury, Greater Manchester, M20 2DW, United Kingdom.

17.3 Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter (if sent by pre-paid first-class post or other next working day delivery service).

18. Third-Party Rights

18.1 A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.